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Resources for Customer Service

Written by the top experts in the field, Exchange articles cover
a wide variety of topics for teachers, trainers & directors.

Articles

1. Managing meetings
  by Susan Hay
  Price: $3.00
2. Click, Click, Click . . .
  by Dennis Vicars
  This is a free article. Click here to view.
3. The lifetime value of a loyal customer
  by Margaret Leitch Copeland and Susan Gimilaro
  Price: $3.00
4. Truth or consequences
  by Dennis Vicars
  Price: $3.00
5. Good management begins with good people: The beauty of the acronym!
  by Dennis Vicars
  Price: $3.00
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