When will my subscription expire?
When will my subscription start?
Does Exchange accept purchase orders?
What is your Federal ID number?
When will my order arrive?
How do I obtain the articles and Out of the Box kits I ordered online?
How can I place an ad in Exchange or rent the Exchange mail list?
Do you offer discounts for bulk purchases?
Can I make and distribute copies of articles from Exchange?
How can I become a writer for Exchange?
How do I post a job opening at my center in your magazine or on your web site?
How can I publicize a conference on your web site?
What if I am a subscriber to Articles On Demand, but I am experiencing trouble accessing my free articles?
What if I am a subscriber to ExchangeEveryDay, but I am not receiving the emails anymore?
Your expiration date (the date of your final issue) is printed on the mailing label on the cover wrap of every
issue you receive. It is printed above your name on the label.
If you do not have access to this label, you
can inquire by e-mail. Be sure to tell us your complete mailing address, as well as your full name. Send this
inquiry to info@ChildCareExchange.com.
Exchange is published 6 times a year. Issues come out the first weeks in January, March, May, July, September,
and November. If you place an order for a subscription within two weeks of an issue date, you may miss that
issue and your subscription would start with the following issue. This could mean that your first issue might
not arrive for up to 10 weeks. If you are concerned about whether your subscription order has been received,
you can receive a confirmation by e-mail. Be sure to tell us your complete mailing address, as well as your
full name. Send this inquiry to
info@ChildCareExchange.com.
Yes, we accept Purchase Orders on the letterhead of the purchasing organization.
Please enclose the downloadable order form
with a Purchase order. Send Purchase Orders to:
Exchange
PO Box 3249
Redmond, WA 98073-3249
FAX (425) 836-8865
The Federal ID number for Exchange Press is 91-1276-988.
We make every effort to process and mail orders within the week they are received. Depending upon the delivery
method you selected and how your order was sent to us, it may take from 10 days to three weeks for your order
to be received by you. If you are concerned about whether your order has been received, you can receive a
confirmation of its status by e-mail. Be sure to tell us your complete mailing address, what you ordered, and
how (by mail, by phone, over the internet) and when you placed the order. Send this inquiry to
info@ChildCareExchange.com.
If you ordered Exchange Online Articles or the online versions of Out of the Box Training kits on our online shopping
cart, these items are delivered to your online account on our web site. Immediately after you place your order,
you receive a confirmation message providing a link to retrieve these online products. If you did not retrieve
the items you ordered at this point, you can now retrieve them by going to your account on our web site. To do so...
- On the home page of our web site, ChildCareExchange.com,
click on the the My Account section in the
upper left hand corner.
- Enter your e-mail address and password.
- Click on "View Articles" or "Out of the Box"
- The items you ordered, should now appear for you to read on line or to download to your computer.
If you have any additional questions or problems relating to your purchases, send an
e-mail inquiry to info@ChildCareExchange.com.
Paul Axtell, our Advertising Representative, will be happy to help you. You can contact him by phone at
(206) 328-2196, or by e-mail at Paul@ChildCareExchange.com.
Yes we do! We offer discounts when five or more of one item are purchased by a single organization.
To find out more about our discounting policies or to place a bulk order, contact our Group Discount
Representative, Debbie Goodeve, by phone at (425) 836-9183 or by e-mail at
dgoodeve@ChildCareExchange.com.
College faculty seeking information or would like to order Exchange products for their students should contact
Publications Manager, Debbie Goodeve, by phone at (425) 836-9183 or by e-mail at
dgoodeve@ChildCareExchange.com.
If you are a center director and want to make copies of Exchange articles to distribute to your staff, you
have our permission to do so at no charge.
If you are a trainer wishing to make copies to distribute at a workshop, or a faculty member wishing to
make copies to distribute to students in a class, you must receive specific permission from Exchange to
do so either from Exchange directly by contacting Debbie Goodeve, by phone at (425) 836-9183 or by e-mail at
dgoodeve@ChildCareExchange.com or by contacting
the Copyright Clearance Center by phone at (978) 750-8400 or by fax at (978) 750-4470.
If you wish to make copies of an Exchange article for any other purpose, or if you wish to reprint an
Exchange article in a magazine or newsletter you edit, contact Debbie Goodeve, by phone at (425) 836-9183 or by e-mail at
dgoodeve@ChildCareExchange.com.
Exchange is always reaching out for new writers. If you are interested in writing for Exchange, send an
e-mail to the magazine's Editor, Bonnie Neugebauer at
Bonnien@ChildCareExchange.com expressing your areas of
interest. We do not recommend that you send an unsolicited, completed article as your first point of contact.
We prefer to work with new writers in helping them select and focus an article.
For new or would-be writers Exchange has a mentoring program. To learn
more about this program, click here.
To advertise a job opening in Exchange, contact Paul Axtell by phone at (206) 328-2196, or by e-mail at
Paul@ChildCareExchange.com.
To advertise an opening on our web site, go to Employment Oppportunities.
If you would like your regional, national, or international conference to be included in our Conferences for
Directors listing go to the Conference Calendar.
You must be logged into your account in order to access your free articles. Once you are logged in, use the search engine on your account page to find articles.
SPAM over email has been getting continually worse everyday. For this reason, there are many layers of SPAM filters that try and catch most of the bad email coming into your inbox. It is common for people signed up to ExchangeEveryDay to stop receiving emails even though they are signed up to the list. The most likely culprit is the SPAM filter on your email client program. Please make sure that ExchangeEveryDay emails are not going into your SPAM folder or JUNK MAIL. If you have checked this and it is all clear, then the next likely issue is ExchangeEveryDay is being blocked by your server as SPAM. The solution is to contact your email administrator and ask them to add "mail.ccie.com" to their email whitelist. Please tell them that ExchangeEveryDay is a voluntary daily email.
Your email administrator at the server level is the person (or IT department) in charge of your domain name. So if your email address is Jane.Doe@childrensworld.com, then you need to speak with the administrator of childrensworld.com about ExchangeEveryDay.
If you continue to have problems, please contact scott@ChildCareExchange.com.
